To recover funds from MoonPay, first check if your transaction failed or was unauthorized. Contact their 24/7 support 1-866-885-9356 or via the help center with transaction details (TXID/order ID). For credit card payments, you may request a refund through MoonPay or dispute the charge with your bank—though this could block future crypto purchases. Refunds typically take 3-10 business days.

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